Our core staff

Martin R

Head of SET - Martin Reid

Martin leads the membership team, which includes the Digital Manager, Operations Manager and Systems Officer.

AlanaOperations Manager, Membership - Alana Horden

Alana manages the day-to-day operations of SET membership, overseeing the provision of the service through the website, customer enquiries team, face-to-face and online events. 

TriciaHead of QTLS and ATS - Patricia Odell

Patricia's role involves managing the QTLS Professional Formation process, which includes overseeing the three annual reviews of QTLS applications that take place in April, July and November.

LewisQTLS Co-ordinator - Lewis Dan

Lewis deals with QTLS, general member queries and CRM queries. He assists with the administration of the QTLS process and provides support for members using the Reflect+ system.

Emma CosbyMarketing Manager - Emma Cosby

Emma manages external communications for SET, via email, advertising and online. She develops the marketing and communications strategy for future and current SET members.

AmberMarketing Administrator - Amber Grant

Amber assists with the marketing and communications for SET, primarily through email, social media and advertising.

Charley Francis (1)Senior Digital Communications and Events Officer - Charley Francis

Charley leads on branding for SET, as well as managing all social media activity and presence at sector events.

Amanda ParkesMemberships Administrator - Amanda Parkes

Amanda assists with the administration of SET, helping with enquiries and supporting membership operations. 

NaomiMemberships Co-ordinator - Naomi Dixon

Naomi assists with the administration of SET, helping with enquiries and supporting the implementation of membership benefits. 

AndreaSales and Marketing Administrator - Andrea Madrazo Veci

Andrea is responsible for supporting the delivery of SET’s sales and marketing strategy for commercial products and services, including co-ordination of the sales pipeline.

AngelaSystems Officer - Angela Norman

Angela maintains the customer relationship management system, which involves updating members' records, processing refunds, invoices, direct debit payments and resolving member queries.


Online Editor - Julia Faulks 

Julia is responsible for providing editorial direction across the ETF's digital platforms, managing content for the SET membership website and commissioning and editing blogs and articles. 

Digital Manager, Membership - Matt Bidgood

Matt is responsible for the day-to-day operations of the digital offer, which includes the website, CRM and digital member benefits.

©2016 ETF Services Ltd Company No. 9511877. VAT Number: 212116665. A wholly owned subsidiary of The Education & Training Foundation Registered Charity No. 1153859, 157-197 Buckingham Palace Road London SW1W 9SP

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