Head of SET - Martin Reid
Martin leads the membership team, which includes the Digital Manager, Operations Manager and Systems Officer.
Operations Manager, Membership - Alana Horden
Alana manages the day-to-day operations of SET membership, overseeing the provision of the service through the website, customer enquiries team, face-to-face and online events.
Head of QTLS and ATS - Patricia Odell
Patricia's role involves managing the QTLS Professional Formation process, which includes overseeing the three annual reviews of QTLS applications that take place in April, July and November.
QTLS Co-ordinator - Lewis Dan
Lewis deals with QTLS, general member queries and CRM queries. He assists with the administration of the QTLS process and provides support for members using the Reflect+ system.
Marketing Manager - Emma Cosby
Emma manages external communications for SET, via email, advertising and online. She develops the marketing and communications strategy for future and current SET members.
Marketing Administrator - Amber Grant
Amber assists with the marketing and communications for SET, primarily through email, social media and advertising.
Senior Digital Communications and Events Officer - Charley Francis
Charley leads on branding for SET, as well as managing all social media activity and presence at sector events.
Memberships Administrator - Amanda Parkes
Amanda assists with the administration of SET, helping with enquiries and supporting membership operations.
Memberships Co-ordinator - Naomi Dixon
Naomi assists with the administration of SET, helping with enquiries and supporting the implementation of membership benefits.
Sales and Marketing Administrator - Andrea Madrazo Veci
Andrea is responsible for supporting the delivery of SET’s sales and marketing strategy for commercial products and services, including co-ordination of the sales pipeline.
Systems Officer - Angela Norman
Angela maintains the customer relationship management system, which involves updating members' records, processing refunds, invoices, direct debit payments and resolving member queries.
Online Editor - Julia Faulks
Julia is responsible for providing editorial direction across the ETF's digital platforms, managing content for the SET membership website and commissioning and editing blogs and articles.
Digital Manager, Membership - Matt Bidgood
Matt is responsible for the day-to-day operations of the digital offer, which includes the website, CRM and digital member benefits.