Our core staff

Martin Reid

SET Director - Martin Reid

Martin leads the membership team, which includes the Digital Manager, Operations Manager and Systems Officer.


Alana (1)Head of Operations - Alana Horden

Alana manages the day-to-day operations of SET membership, overseeing the provision of the service through the website, customer enquiries team, face-to-face and online events.

LewisQTLS Co-ordinator - Lewis Dan

Lewis deals with QTLS, general member queries and CRM queries. He assists with the administration of the QTLS process and provides support for members using the Reflect+ system.

Emma CosbyMarketing Manager - Emma Cosby

Emma manages external communications for SET, via email, advertising and online. She develops the marketing and communications strategy for future and current SET members.

Helen T (1)

Digital Communications Manager - Helen Taranowski

Helen is responsible for managing and updating the content on the SET and ETF websites.




Communications Editor - Julia Faulks 

Julia is responsible for providing editorial direction across the ETF's digital platforms, managing content for the SET membership website and commissioning and editing blogs and articles.

Charley Francis (1)

Senior Digital Communications and Events Officer - Charley Francis

Charley leads on branding for SET, as well as managing all social media activity and presence at sector events.

Amanda P

SET Co-ordinator- Amanda Parkes

Amanda assists with the administration of SET, helping with enquiries and supporting membership operations.


AngelaSystems Officer - Angela Norman

Angela maintains the customer relationship management system, which involves updating members' records, processing refunds, invoices, direct debit payments and resolving member queries.

© 2021 ETF Services Ltd Company No. 9511877. VAT Number: 212116665. A wholly owned subsidiary of The Education & Training Foundation Registered Charity No. 1153859, 157-197 Buckingham Palace Road London SW1W 9SP

We use cookies to provide a better site for members. By continuing to use the site you agree to the use of cookies. Read our cookies policy.