SET conference 2024 Frequently Asked Questions (FAQs)


Where is the venue?

SET24 will be held at The Vox Conference Centre, Birmingham. The venue is easily reached by public transport or by car, and is located less than a 10-minute walk from Birmingham International train station. For further information on the venue, transport links and local hotels in the area, please visit our Travel and Accommodation page.


How are you making this event sustainable?

As part of our commitment to sustainable development, we are taking steps to reduce the carbon footprint of SET24 wherever possible, working within Climate Action for Associations (CAFA) guidelines to allow the event to take place as sustainably as possible without compromising on the high-quality experience of previous years.

Just a few of the steps we are taking include reducing paper use through digital ticketing and a conference app, using locally sourced produce for refreshments and lunch, and providing ‘green’ guidelines for sponsors and exhibitors. 

The conference venue is committed to sustainability and has a number of initiatives in place to ensure they are as eco-friendly as possible, including: 

  • A zero to landfill venue with an average recycle rate of 80% 
  • Locally produced food and beverage, with 80% of suppliers located within a 30-mile radius 
  • Committed to supporting local communities, with 60% of food and beverage suppliers being small or medium sized enterprises.  


What does my ticket include?

Tickets include access to all sessions at the conference, a standing hot lunch and two refreshment breaks. Breakout sessions are limited capacity and on a first come, first served basis.


Will dietary requirements be catered for?

Yes, dietary requirements are captured on the ticket booking form. If you have any questions, please email


What if I need to cancel?

Refunds will not be available after 17 December. If you can no longer attend, you are welcome to transfer your booking to a colleague without charge.   

If you have any other queries or concerns about the SET conference, please contact us at or call our customer service line on 0800 093 9111 between 9.30am-5pm (Monday to Friday). 


How can I transfer my ticket to a colleague?

If you are no longer able to attend the conference and would like to transfer your ticket to a colleague (who must be eligible for the same ticket type), please email at your earliest convenience with the email address of the new attendee. The team will contact your colleague directly to update the information on the ticket.


What is the dress code for the conference?

Business casual


Is the venue accessible?

Yes, the Vox Conference Centre is fully accessible and user-friendly for guests with disabilities. This includes wheelchair access throughout and disabled parking spaces. For more information about accessibility at the Vox, visit their website


Will you provide BSL interpreters at the conference?

Access requirements are captured on the booking form. If you require a BSL interpreter, or anything that will make your conference experience more accessible, please email  as soon as possible so the team can accurately prepare. We will do everything we can to make the conference as accessible as possible for everyone.


For any further questions about the conference, please contact us on


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