The Society for Education and Training’s (SET) new live chat service, operated by Echo Managed Services, has been given a rating of four stars or greater* for chat, responsiveness, friendliness and knowledge.
Four weeks since its launch, the live chat service is proving popular by members and non-members who can now submit questions and feedback in real-time as part of SET's ongoing membership enquiries support.
The service*, powered by Olark, is currently running on the following webpages:
How to use SET's live chat service
Users will see the chat functionality in the bottom right-hand corner of the pages listed above.
They will then be asked to complete the box below before someone from SET Membership Enquiries responds:
Tim Weiss, Director of SET said: "The addition of a live chat service is all part of our commitment to provide support and information to members in the post 16 education and training sector and engage with those who are interested in finding out more about becoming a member. We hope it will be a useful tool when it comes to finding out information quickly and we are pleased to see users are already reaping the benefits."
*SET's live chat service operates Monday to Friday from 9am to 8pm. Users are given a choice of one to five stars when offering feedback.