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Need help?

You may be able to find the answer to your question by browsing our website. A list of topics covering frequently requested information can be found to the right. However, if you are unable to find the information you need, please get in touch.

Trouble logging in to My SET

Forgotten password

If you have forgotten your password, the quickest and easiest solution is to reset your password online. An email will be sent to your registered email address containing a link to reset your password.

Forgotten log in details

You can log in using your registered email address or membership number. You can find your membership number on any emails you have received from the Society for Education and Training (SET). If you cannot remember your registered email address or membership number, please email membership.enquiries@etfoundation.co.uk with your full name, date of birth and full address.

Contact us via email

Quoting your SET membership number will help us to answer your query more efficiently. We aim to respond to your email within 5 working days.

To help us manage your query promptly, please direct your email enquiry to the relevant contact listed below.

Membership enquiries: membership.enquiries@etfoundation.co.uk

For press or media enquiries, please contact the press office.

All other enquiries

Phone (free phone): 0800 093 9111

Phone (local call): 020 3092 5001

Phone lines are open Monday to Friday, 09.00–20.00

Hours may change during public and bank holidays.

By post

The Society for Education and Training

157-197 Buckingham Palace Road

London

SW1W 9SP

Please include your membership number in any correspondence.

Education and Training Foundation training course enquiries

If you have any queries about your Education and Training Foundation (ETF) training courses, please contact bookingsupport@etfoundation.co.uk or 0800 0 831 830. Don't forget that as a SET member you are entitled to a 15% discount on courses! Please note that this team will not be able to help you with SET or QTLS enquiries and will direct you to contact our membership enquiries team using the detail above.