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Contact us

The Society for Education and Training (SET) is here to give you the information you need and answer any questions you may have. 

Christmas 2017 opening hours 

  • 25 December – closed
  • 26 December – closed
  • 27 December – 11am-2pm
  • 28 December – 11am-2pm
  • 29 December – 11am-2pm
  • 1 January – closed

Normal hours resume 2 January, 2018.

Need help?

You may be able to find the answer to your question by browsing our website. A list of topics covering frequently requested information can be found to the right. However, if you are unable to find the information you need, please get in touch.

Trouble logging in to My SET

Forgotten password

If you have forgotten your password, the quickest and easiest solution is to reset your password online. An email will be sent to your registered email address containing a link to reset your password.

Forgotten log in details

You can log in using your registered email address or membership number. You can find your membership number on any emails you have received from the Society for Education and Training (SET). If you cannot remember your registered email address or membership number, please email membership.enquiries@etfoundation.co.uk with your full name, date of birth and full address.

Contact us via email

Quoting your SET membership number will help us to answer your query more efficiently. We aim to respond to your email within five working days.

To help us manage your query promptly, please direct your email enquiry to the relevant contact listed below.

All other enquiries

  • Phone (free phone): 0800 093 9111
  • Phone (local call): 020 3092 5001
  • Phone lines are open Monday to Friday, 09.00–20.00
  • Hours may change during public and bank holidays.

By post

The Society for Education and Training

157-197 Buckingham Palace Road

London

SW1W 9SP

Please include your membership number in any correspondence.

Education and Training Foundation (ETF) training course enquiries

If you have any queries about your ETF training courses, please contact bookingsupport@etfoundation.co.uk or 0800 0 831 830. Don't forget that as a SET member you are entitled to a 15 per cent discount on courses. Please note that this team will not be able to help you with SET or QTLS enquiries and will direct you to contact our membership enquiries team using the details above.